Last Updated September 12, 2017
Personal Information Collected By the Services:
HEALOW uses information collected from users of the Services to personalize and improve Your visit and experience at the Site and for other purposes set out below. HEALOW gathers information in the following ways:
Information You Give to HEALOW:
Through a user’s interactions with the Services, HEALOW collects “Personal Information,” which is information that identifies an individual or relates to an identified individual. Personal Information includes any information You have provided in connection with Your use of the Services. Personal Information is collected when You establish an account with HEALOW, or when You communicate with HEALOW about the Site.
“Sensitive Personal Information” refers to Personal Information regarding more sensitive areas, such as Your government ID and certain other medical or health information, financial information, gender, marriage status, race/ethnicity, or veteran or disability status.
HEALOW (or service providers on HEALOW’s behalf) may collect information from visits to the Site through the use of “Web Beacons.” Web Beacons are web page elements which may employ cookie technology that enable HEALOW to record data about visits to or transactions made on the Site. This information is sometimes known as “clickstream data.” HEALOW may use this data to analyze trends and statistics to improve Your online experience or our customer service. No Personal Information is collected through the use of Web Beacons on the Site.
Information Received as a Business Associate:
Upon Your request or with Your consent, Your healthcare provider may share information about You, including Your Personal Information, with HEALOW. HEALOW shall only use such information as a “business associate” of a “covered entity” in accordance with any instructions or restrictions provided to HEALOW by Your healthcare provider. With regard to such information, HEALOW shall comply with the applicable provisions of Health Insurance Portability and Accountability Act and the regulations promulgated thereunder, and the Health Information Technology for Economic and Clinical Health Act and any regulations promulgated thereunder, to the extent such privacy laws are applicable to business associates.
Use of Information Collected By HEALOW:
HEALOW uses the Personal Information collected in an effort to improve Your experience with the Services, to provide services to You and to communicate with You about information that You request. HEALOW may also use Personal Information to help target specific offers to You and to help HEALOW develop and improve its Services. Additionally, HEALOW may use Your Personal Information to:
Sharing of Information with Third Parties:
Security of Personal Information:
HEALOW has reasonable and appropriate safeguards in place to help protect the Personal Information HEALOW collects from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Although HEALOW attempts to protect the Personal Information in our possession, no security system is perfect, and HEALOW cannot promise that Your Personal Information will remain absolutely secure in all circumstances.
Data Integrity and Purpose Limitation:
HEALOW limits the use of Personal Information to ways that are compatible and relevant to the purposes for which the Personal Information was collected or subsequently authorized or for which consent was obtained. HEALOW will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current.
Retention of Personal Information:
HEALOW will retain Your Personal Information as needed to fulfill the purposes for which it was collected. HEALOW will retain and use Your Personal Information as necessary to comply with HEALOW’s business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.
Aggregated De-Identified Information:
Links to Third Party Websites:
The Site may contain certain links to third party websites. HEALOW is not responsible or liable for the privacy practices or content found on these websites. You should check the privacy notice and policies of each website You visit. Links to third party sites are provided solely for Your convenience and any use or submission of data to such sites shall be at Your sole risk.
Cross-Border Transfer of Personal Information:
HEALOW may transfer Your Personal Information to HEALOW’s entity in the United States, to any HEALOW subsidiary or affiliate, or to third parties as described above that are located in various countries around the world. By using HEALOW’s Services, or providing any Personal Information to HEALOW, where applicable law permits, You consent to the transfer, processing, and storage or such information outside of Your country of residence where data protection standards may be different.
HEALOW safeguards and enables the global transfer of Personal Information in a number of ways:
Right to Access and Correct Personal Information:
HEALOW strives to make sure that our information is reliable, accurate, and up-to-date. While Personal Information is maintained by HEALOW, You may access the Personal Information that HEALOW has collected directly from You to the extent required by law to review, update, and correct inaccuracies. Upon request made to the contact listed below under the section titled “Contact Information,” HEALOW will provide You with reasonable access to the Personal Information HEALOW has collected from You. Because Personal information—for example, Your email address—is required to use the Site, we retain certain Personal Information as long as your account is active. You will have the opportunity to correct, transfer, update, modify, or delete this information by logging into Your account and updating Your Personal Information online or contacting HEALOW at the address listed below under the section titled “Contact Information.” You may also limit the use and disclosure of Your Personal Information by either unsubscribing from marketing communications or contacting HEALOW at the address listed below under the section titled “Contact Information.” Please note that some information may remain in HEALOW’s records even after You request deletion of Your Personal Information, to the extent permitted by the Privacy Shield Principles or required by applicable laws. Additionally, there may be limits to the amount of information HEALOW can practically provide. For example, we may limit access to Personal Information where the burden or expense of providing access would be disproportionate to the risks to an individual's privacy or where doing so would violate others’ rights.
Regardless of the above, however, and except as required by applicable law, HEALOW does not provide You with access to patient records and will recommend that You directly contact Your healthcare provider to obtain a copy of Your patient records.